Privacy Policy

Effective Date: October 22, 2025

Last Updated: October 22, 2025

Our Commitment to Your Privacy

At Speak Digital, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or use our services.

Information We Collect

Information You Provide to Us

We collect information you voluntarily provide when you:

Schedule a discovery call through our online calendar
Fill out a contact form on our website
Email or call us directly
Become a client and provide account access information

This information may include:

Name
Business name
Email address
Phone number
Business address
Information about your pest control company
Any other details you choose to share with us

Information Collected Automatically

When you visit our website, we automatically collect certain technical information, including:

Device information (browser type, operating system, device type)
Usage data (pages visited, time spent on pages, referring website)
IP address and approximate geographic location
Cookies and similar tracking technologies (see "Cookies" section below)

How We Use Your Information

We use the information we collect to:

Provide our services to you as outlined in our Business Growth Engine program
Communicate with you about your account, services, and scheduling
Respond to your inquiries and provide customer support
Improve our website and user experience
Analyze website performance and visitor behavior
Send relevant updates about our services (you can opt out anytime)
Comply with legal obligations and protect our legal rights

We will never sell your personal information to third parties.

How We Share Your Information

We only share your information in the following limited circumstances:

Service Providers

We may share your information with trusted third-party service providers who help us operate our business, including:

Website hosting providers (to keep our website running)
Analytics providers (Google Analytics, Looker Studio)
Email service providers (for communications)
Scheduling tools (for appointment booking)
Payment processors (for billing purposes)

These providers are contractually obligated to protect your data and use it only for the purposes we specify.

Legal Requirements

We may disclose your information if required by law or in response to:

Court orders or legal processes
Government or regulatory requests
Protection of our rights, property, or safety
Prevention of fraud or illegal activity

Business Transfers

If Speak Digital is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

Cookies and Tracking Technologies

What Are Cookies?

Cookies are small text files stored on your device that help us understand how you use our website.

How We Use Cookies

We use cookies and similar technologies to:

Remember your preferences and settings
Understand which pages are most popular
Improve website functionality and performance
Analyze traffic sources and user behavior
Deliver relevant content based on your interests

Types of Cookies We Use

Essential Cookies: Necessary for the website to function properly (cannot be disabled)

Analytics Cookies: Help us understand how visitors use our website (Google Analytics)

Marketing Cookies: Used to deliver relevant advertisements and track campaign performance (Facebook Pixel, Google Ads)

Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect your ability to use some features of our website.

To learn more about managing cookies, visit www.allaboutcookies.org.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

Secure server infrastructure
Encrypted data transmission (SSL/TLS)
Limited employee access to personal data
Regular security assessments

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

Access and Correction

You have the right to access and update your personal information. Contact us anytime to review or correct your data.

Deletion

You can request that we delete your personal information, subject to certain legal exceptions (such as records we must retain for compliance purposes).

Opt-Out

You can opt out of:

Marketing emails by clicking "unsubscribe" in any email we send
Cookies through your browser settings
Targeted advertising through industry opt-out tools

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how we use it, and the right to request deletion of your information.

Third-Party Links

Our website may contain links to third-party websites (such as Google, Facebook, or other resources). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Speak Digital

Email: randy@speakdigital.co

Phone: 604-619-7055

Address: 900 Carnarvon St. New Westminster, BC, V3M 0K4

Website: https://www.speakdigital.co

We'll respond to your inquiry as quickly as possible.

Your Trust Matters

At Speak Digital, transparency and integrity are core values. We're committed to earning your trust not just through the results we deliver, but through how we handle your information.

If you ever have concerns about your privacy or data security, don't hesitate to reach out. We're here to help.

Note: This Privacy Policy applies only to information collected through our website and services. It does not apply to information collected offline or through other channels.