Terms & Conditions

Effective Date: October 22, 2025

Last Updated: October 22, 2025

Welcome to Speak Digital

Thank you for visiting Speak Digital. These Terms & Conditions ("Terms") govern your use of our website (https://www.speakdigital.co) and the services we provide to pest control companies.

By accessing our website or using our services, you agree to these Terms. If you don't agree with any part of these Terms, please don't use our website or services.

About Our Services

What We Do

Speak Digital provides digital marketing services exclusively to pest control companies in the United States. Our services include:

• SEO Services (Google Maps, Apple Maps, and Bing Places optimization)
• Web Design Services (custom websites for pest control companies)
• Google Ad Management (PPC campaign management)
• Business Growth Engine (our comprehensive done-for-you program)

Who We Serve

Our services are designed for established pest control businesses in the United States and Canada. We work with one client per metropolitan area to ensure no conflicts of interest.

Service Terms

Discovery Call

When you schedule a discovery call with us:

• The call is approximately 15 minutes
• There is no obligation to become a client
• We'll discuss your business, assess fit, and check territory availability
• All information shared is kept confidential

Client Agreements

If we agree to work together, we'll provide a separate service agreement that outlines:

• Specific services to be provided
• Pricing and payment terms
• Account access requirements
• Responsibilities of both parties
• Monthly reporting and communication schedule

Month-to-Month Service

Our Business Growth Engine operates on a month-to-month basis with no long-term contracts. Either party may cancel the service with written notice. Cancellations are effective at the end of the current billing period.

Territory Exclusivity

We only work with one pest control company per metropolitan area on a first-come, first-served basis. Once you become a client, we will not accept another pest control company in your metro area for the duration of our engagement.

If you cancel our services, your territory exclusivity ends, and we may accept another client in your area.

Payment Terms

Fees and Billing

• Service fees are billed monthly in advance
• Specific pricing is discussed during sales conversations and outlined in your service agreement
• Payment is due according to the schedule specified in your agreement
• Late payments may result in service suspension

Ad Spend

Google Ads management requires a separate advertising budget paid directly to Google. This is in addition to our management fee and is not included in our service pricing.

Refunds

Given the month-to-month nature of our service with no contracts, refunds are handled on a case-by-case basis. If you're unsatisfied with our services, you can cancel at any time with no penalty.

Client Responsibilities

Access and Cooperation

To provide our services effectively, you agree to:

• Provide timely access to required accounts (Google Business Profile, Google Analytics, website, etc.)
• Respond to reasonable requests for information
• Maintain accurate business information
• Review and approve content when requested
• Honor your payment obligations

Account Ownership

You retain ownership of all accounts (Google Business Profile, Google Ads, website hosting, etc.). We simply manage these accounts on your behalf.

Realistic Expectations

You understand that:

• SEO results take time (typically 90+ days for meaningful improvement)
• Google Ads can generate leads quickly but require ongoing optimization
• Results vary based on market competition, seasonality, and other factors
• We cannot guarantee specific rankings, lead volumes, or revenue outcomes

Our Responsibilities

Service Delivery

We commit to:

• Allocate the agreed-upon monthly credits (hours) to your account
• Provide transparent monthly reports showing work completed
• Maintain open communication about progress and strategy
• Deliver services with reasonable skill and care
• Respond promptly to your questions and concerns

What We Don't Guarantee

While we're confident in our ability to help your business grow, we cannot guarantee:

• Specific search engine rankings
• Exact number of leads or calls
• Specific return on investment
• Protection from algorithm changes by Google or other platforms
• Results within a specific timeframe

Digital marketing involves many variables outside our control, including competitor activity, search engine algorithm updates, and market conditions.

Intellectual Property

Your Content

You retain ownership of:

• Your business name, logos, and trademarks
• Photos, videos, and content you provide
• Your customer data and business information

You grant us a license to use this content solely for providing services to you.

Our Work Product

We retain ownership of:

• Proprietary processes, systems, and methodologies
• Templates and frameworks we've developed
• Tools and software we use to deliver services

You receive a license to use any custom website, content, or materials we create specifically for you during our engagement.

Third-Party Tools

Some services may utilize third-party tools and platforms (Google, hosting providers, analytics tools, etc.). Your use of these tools is subject to their respective terms of service.

Confidentiality

Your Information

We will keep confidential any proprietary business information you share with us, including:

• Financial information
• Business strategies and plans
• Customer data
• Account login credentials

We will not share this information with third parties except as necessary to provide our services or as required by law.

Our Methods

You agree to keep confidential any proprietary methods, processes, or strategies we share with you during our engagement.

Limitation of Liability

No Indirect Damages

To the maximum extent permitted by law, Speak Digital will not be liable for any indirect, incidental, special, consequential, or punitive damages, including:

• Lost profits or revenue
• Loss of business opportunities
• Loss of data
• Cost of substitute services

This applies even if we've been advised of the possibility of such damages.

Maximum Liability

Our total liability for any claims arising from our services will not exceed the total amount you paid us in the three months prior to the claim.

Exceptions

Nothing in these Terms limits our liability for:

• Fraud or fraudulent misrepresentation
• Death or personal injury caused by negligence
• Any liability that cannot be excluded by law

Website Use

Acceptable Use

When using our website, you agree not to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Transmit viruses, malware, or harmful code
• Attempt to gain unauthorized access to our systems
• Scrape or collect data using automated means
• Impersonate another person or entity
• Interfere with other users' access to the website

User-Generated Content

If you submit content through our contact forms or other means:

• You're responsible for the accuracy and legality of that content
• You grant us permission to use it for the purposes you intended
• You confirm you have the right to share that content

Disclaimers

Website Content

The information on our website is provided "as is" for general informational purposes. While we strive for accuracy, we make no warranties about:

• The completeness or accuracy of website content
• The availability or reliability of the website
• The suitability of our services for your specific needs

No Professional Advice

Content on our website does not constitute professional business, legal, financial, or technical advice. You should consult appropriate professionals for specific advice related to your situation.

External Links

Our website may contain links to third-party websites. We're not responsible for the content, accuracy, or practices of these external sites.

Termination

By You

You may cancel our services at any time by providing written notice. Cancellation becomes effective at the end of your current billing period.

By Us

We reserve the right to terminate our services if:

• You breach these Terms or your service agreement
• You fail to make required payments
• You engage in abusive or inappropriate behavior toward our team
• Continuing the relationship is no longer feasible

Effect of Termination

Upon termination:

• You remain responsible for any outstanding fees
• We'll provide any final reports or deliverables owed
• You retain ownership of your accounts and custom work we created
• Confidentiality obligations continue
• Territory exclusivity ends

Dispute Resolution

Informal Resolution

If you have a concern or dispute, please contact us first. We're committed to resolving issues fairly and promptly through direct communication.

Governing Law

These Terms are governed by the laws of the Province of British Columbia, Canada, without regard to conflict of law principles.

Arbitration

Any disputes that cannot be resolved informally will be resolved through binding arbitration rather than in court, except where prohibited by law. Each party will bear their own costs of arbitration.

Class Action Waiver

You agree to resolve disputes with us only on an individual basis and waive any right to participate in class action lawsuits or class-wide arbitration.

Changes to These Terms

We may update these Terms from time to time to reflect:

• Changes in our services or business practices
• Legal or regulatory requirements
• Improvements based on customer feedback

When we make significant changes, we'll update the "Last Updated" date at the top of this page. Continued use of our website or services after changes constitutes acceptance of the revised Terms.

For material changes affecting active clients, we'll provide direct notice via email.

General Provisions

Entire Agreement

For clients, these Terms together with your service agreement constitute the entire agreement between us and supersede any prior understandings.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full effect.

No Waiver

Our failure to enforce any right or provision of these Terms will not constitute a waiver of that right or provision.

Assignment

You may not assign your rights or obligations under these Terms without our written consent. We may assign our rights and obligations with reasonable notice to you.

Force Majeure

Neither party will be liable for delays or failures in performance resulting from circumstances beyond reasonable control, including natural disasters, pandemics, government actions, or internet service disruptions.

Contact Us

Questions about these Terms? We're here to help.

Speak Digital

Email: randy@speakdigital.co

Phone: 604-619-7055

Address: 900 Carnarvon St. New Westminster, BC, V3M 0K4

Website: https://www.speakdigital.co

We'll respond to your inquiry as quickly as possible.

Our Philosophy

At Speak Digital, we believe in transparency, integrity, and treating clients with respect. These Terms are designed to protect both parties while maintaining the flexibility and trust that make our partnerships successful.

We're not interested in hiding behind legal jargon or trapping clients in unfavorable agreements. That's why we offer month-to-month service with no contracts.

If something in these Terms doesn't make sense or concerns you, let's talk about it. We're always happy to clarify and ensure you feel comfortable moving forward.

Thank you for considering Speak Digital as your digital marketing partner. We look forward to helping your pest control business grow.